Thank you for visiting and shopping at helmetcountry.shop.

The Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time ?

All orders undergo processing within 1–5 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Shipping rates & delivery estimates ?

We currently offer standard shipping, which is completely free of charge.

*If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Shipment confirmation & Order tracking ?

You will receive a Shipment Confirmation email within 24 hours once your order has been placed.

Within 3 business days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

You can track your order here.

Can I change my address ?

Please contact us (Support@helmetcountry.shop) before your item has been dispatched.

helmetcountry.shop does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

Please contact us (Support@helmetcountry.shop) to ask for an accurate reply.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven’t received it, please follow these steps:

1. Check with neighbors or household members in case the package was delivered to them by mistake.
2. Verify the shipping address on your order confirmation email to ensure accuracy.
3. Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
4. Send us the proof of non-delivery so that we can immediately issue a refund for your order.

If you need help you can contact us at: Support@helmetcountry.shop

Call us at: +1 (928) 534-6501